Situation 1:

The employees participated in an engagement survey, and one of the teams had very low engagement. The lead pastors committed to the elder board that they would identify why engagement was low and try to fix it. We were asked to evaluate the team and propose an action plan to improve engagement. We conducted feedback sessions with each team member and identified themes and areas of opportunity for improved engagement.

Outcome 1:

After we shared the action plan and recommendations with the lead pastors, they implemented several of our recommended items. After the feedback sessions, some team members responded that our meeting and coaching had changed their perspectives and improved their attitudes. Overall, the team engagement progressed quickly, and the leadership was very pleased with the outcome.

Situation 2:

A new director had been hired, and the team struggled with the new leadership style, understanding expectations, adjusting to change, etc.  We were asked to facilitate a New Leader Acceleration(NLA) workshop. NLA is designed for the team members to have the opportunity to give feedback on specific questions without the leader present. The facilitator walks through each response, and the leader coaches them on what was said and recommends how to respond. The session ends with the leader reacting and responding to the team’s feedback. From there, an action plan is created for the team to understand each other better and improve effectiveness. The purpose of NLA is to build a cohesive team quickly and accelerate the adjustment period. It allows for dedicated time to get to know each other and improve overall effectiveness and performance.

Outcome 2:

The team and the leader were very impressed with the process. They appreciated the laid-back approach, open dialogue, and transparency. They learned a lot about each other and the leader’s style. An action plan was built around the feedback, and all agreed that this would lead to a more effective, high-performing team. This activity gives them a clearer understanding of their leader’s expectations.